Simply Felting Privacy Policy

Last updated: 25 August 2026

Simply Felting respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or use our services.

1. Who We Are

Simply Felting is an online retailer specialising in needle felting supplies, wool, tools, kits and digital tutorials.

For the purposes of UK data protection law, Simply Felting is responsible for the personal information we collect from you.

Business name: Simply Felting
Website: www.simplyfelting.co.uk
Email: info@simplyfelting.co.uk
Business address: derby road, kirkby in ashfield, nottingham

2. Information We May Collect

We may collect personal information including:

Your name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Payment and transaction details
Messages or enquiries you send to us
Information about how you use our website
IP address, browser information and device information
Marketing preferences

We only collect information that is reasonably necessary to operate our business, process orders and provide our services.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Deliver physical products
Provide access to digital downloads
Send order confirmations and updates
Respond to questions or customer service enquiries
Process payments and refunds
Maintain business and accounting records
Prevent fraud and protect the security of our website
Improve our website, products and services
Send marketing communications where you have consented to receive them
Comply with legal and regulatory requirements

4. Legal Basis for Processing Your Information

We process personal information only where we have a lawful reason to do so.

This may include:

Contract
Where information is required to process your order or provide a product or service you have purchased.

Legal obligation
Where we are required to keep information for tax, accounting or other legal purposes.

Legitimate interests
Where processing is reasonably necessary for operating and protecting our business, improving our services or preventing fraud.

Consent
Where you have chosen to receive marketing communications or accepted certain optional cookies.

You can withdraw your consent to marketing communications at any time.

5. Payments

Payments made through our website are processed using secure third-party payment providers.

Simply Felting does not normally receive or store your full debit or credit card details.

Payment providers may process your personal information in accordance with their own privacy policies and security procedures.

6. Wix

Our website is hosted using Wix.com.

Wix provides the online platform that allows us to display and sell our products and services.

Information submitted through our website may be stored through Wix's systems and databases. Wix uses security measures designed to protect information stored on its platform.

Wix may process information in accordance with its own privacy policy and data protection practices.

7. Third Parties

We may share personal information with trusted service providers where necessary to operate our business.

These may include:

Website and ecommerce providers
Payment processors
Delivery and postal companies
Email and marketing providers
Accountants or professional advisers
Analytics providers
Fraud prevention and security services

We only share information where reasonably necessary and do not sell your personal information to third parties.

8. Delivery Companies

If you purchase a physical product, we may provide your name, delivery address and relevant contact details to postal or courier companies so that your order can be delivered.

9. Digital Downloads

When purchasing a digital tutorial or other downloadable product, we may use your email address and order information to provide access to the purchased files and maintain a record of your transaction.

10. Marketing

We may send you promotional emails about Simply Felting products, offers or news where you have chosen to receive marketing communications.

You can unsubscribe at any time by using the unsubscribe link contained within our marketing emails or by contacting us directly.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed.

11. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

Keep the website functioning correctly
Remember your preferences
Operate the shopping basket and checkout
Understand how visitors use the website
Measure website and advertising performance
Support marketing and advertising activities

Where required, you will be given the opportunity to accept or reject non-essential cookies through our cookie consent system.

12. Google Analytics and Advertising

We may use services provided by Google or other advertising and analytics providers to understand website usage and measure the effectiveness of our advertising.

These services may use cookies or similar technologies to collect information about your interaction with our website.

Where required by law, advertising and analytics cookies will only be used with your consent.

13. How We Protect Your Information

We take reasonable steps to protect customer information against unauthorised access, loss, misuse or disclosure.

These measures include:

Using reputable website and payment providers
Password-protected business accounts
Limiting access to customer information
Using secure website connections
Keeping software and services appropriately maintained
Only retaining information for as long as reasonably necessary

No online system can guarantee absolute security, but we take appropriate steps to reduce risks and protect customer information.

14. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purpose for which it was collected.

Certain records relating to purchases, payments and accounting may need to be kept for several years to comply with UK tax and legal requirements.

Information that is no longer required will be deleted or securely disposed of where appropriate.

15. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Ask what personal information we hold about you
Request a copy of your personal information
Ask us to correct inaccurate information
Ask us to delete certain information
Ask us to restrict how your information is used
Object to certain uses of your information
Request transfer of certain information
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided in this policy.

We may need to verify your identity before responding to a request.

16. Children's Privacy

Our website and products are intended to be purchased by adults.

We do not knowingly collect personal information directly from children where parental or guardian consent would be required.

17. Links to Other Websites

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our business, website, services or legal requirements.

The latest version will always be published on our website with the date it was last updated.

19. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Simply Felting
Email:info@simplyfelting.co.uk
Website: www.simplyfelting.co.uk